FAQs

We accept Apple Pay,Paypal, Google Pay and all major credit and debit cards including Visa, MasterCard, American Express, and Discover.

We're happy to help you update your order, please contact us at service@flyrugss.com. Kindly note that orders are typically shipped out from our warehouse in 1-2 business days, we might not be able to make changes to your order after that. We will do our best to find a solution!

No worries! Please feel free to get in touch with our customer service team at service@flyrugss.com. They will be able to help you to apply the promo code or credit to your order.

We will cover your taxes and fees according to local legal requirements, so you don't need to worry about that!

We support worldwide shipping, we can send your parcel to any region you are in!

We have two warehouses, one in the United States and the other in China, We will ship your order within 1-2 business days after your order is placed, according to the warehouse inventory to allocate shipment

We took the direct-to-you approach. No marked-up manufacturers. No Distributors and Retailers.

The selling price of the product only includes the cost and a small amount of profit, so you need to pay for the shipping cost, you don't need to worry about it, we send thousands of packages every month, so we get the lowest price, you only need to pay $15 for the shipping fee!

Once the product is shipped, you will receive a tracking number to follow your package to your location. Orders usually take 1-2 business days to be processed and shipped, then 5-7 business days to ship to the 48 contiguous states of the United States, 6-8 business days to ship to Europe and Australia, and 10-12 business days to ship to other countries. Please note that delivery times may be longer during holidays or unusual circumstances. We recommend keeping a close eye on your order tracking information. That being said, we will do everything we can to get your order to you as quickly as possible!

Once you've placed your order, our products typically ship from our warehouse within 1-2 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.

We stand behind the quality of our products and are confident you will love them.If for any reason you are unsatisfied with your product during the 30-night trial period, we're happy to help troubleshoot or initiate the return orl exchange process.To be eligible for a return or exchange, the product(s) must be clean, undamaged, unwashed, in its original packaging and please postmark your items for return within 30 days of delivery.

To initiate your return or exchange, please contact us at service@flyrugss.com with your order number. If your product(s) is in the trial period, we'll send you a return shipping label, as well as instructions on how and where to send your package. Once we receiye the product(s), we will send the refund of your order to your original payment method or arrange the exchange shipping for you within 5-8 business days.

It typically takes 5-7 business days for our facility to process returns. Once your return is accounted for, we'll refund your original form of payment. Please allow 3-7 business days for the refund to settle back on your original form of payment.

We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help you resolve this issue right away with the help of ourl Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your product To report your issue, please reach out to our Customer Experience team by emailing us service@flyrugss.com with your order number.