Refund & Return Policy (Updated with Company Address)
Return Window
You have 30 calendar days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at support@flyrugss.com.
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If your return is accepted, we’ll provide you with the return instructions.
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Items sent back without first requesting a return will not be accepted.
Return Address
All approved returns should be shipped to:
Flyrugss
276 Chula Vista St
Santa Fe, NM 87501
United States
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.